What is Service Assistant?
Service Assistant is a Facebook Messenger chatbot that converses like a human. Service Assistant reduces costs by resolving simple queries, deflecting contacts, increasing efficiency, empowering customers, offering exceptional scalability and providing a consistently high level of service that increases the emotional connection with your brand.
Why Facebook Messenger?
We believe Messaging apps such as Facebook Messenger are the next revolution of customer service support. With over 10.4 million active users in Australia currently, it’s the easy and convenient way for customers to engage with companies when they want assistance. Users are comfortable on the platform and conversations happen in a natural, intuitive way.
Chatbots provide a personalised way for your brand to interact with its customers, and can be programmed to converse using your brand’s tone of voice. And with the capabilities of chatbot platforms evolving constantly, businesses can take full advantage to deliver outstanding customer experiences.